March 28, 2023

Kim Tradewell


Online Business Manager: Streamline processes to help you grow and scale with Shay Howard

Online Creator Podcast | Episode 022

In this episode of the Online Creator Podcast, Kim talks with Shay about how the importance of processes to help you grow and scale your business.  Shay Howard is a mom and wife who lives in Northern Colorado. She left her career as a high school counsellor after having her daughter in August of 2021 and joined the online space shortly after. 

Listen to the episode now:

Episode 022 Online Creator Podcast: Streamline processes to help you grow and scale with Shay Howard
Listen in & subscribe on your favourite media player: Apple Podcasts | Spotify | Stitcher | Google Play | iHeartRadio

Shay is a Certified Director of Operations and Online Business Manager who partners with female creative entrepreneurs that are in a stage of growth. They work together to help uplevel client experience and the hiring process through strategic support and consulting.

Her time away from work is spent with her daughter, husband, and dogs; reading; lifting at her local CrossFit gym, or visiting her family’s ranch in South Dakota.

Today’s guest has a fantastic perspective on running an online business. She brings her excitement and experience to working with online business owners to find success with simple and efficient strategies. If you are looking for support in all things hiring, and streamlining processes and systems, please take the time to connect with Shay and find out how she can support you in your growth and success.

Listen into the conversation to hear:

  • How she has found her voice in this online space and how she shares to be truly relatable with others
  • What content creation looks like in her business and how she speaks to her ideal audience
  • What a Director of Operations is and how she supports clients with client experiences and streamlining processes 
  • What she recommends is the first step in creating a great client experience and the 4 steps that need to be considered

This is a conversational-style podcast filled with genuine advice, actional tips and strategies to help you be seen and heard in your industry. Check out more episodes here Online Creator Podcast.

Enjoy the conversation!

Links mentioned in this episode:

Rapid Fire Questions…

  • How do you shake off a bad day and turn it around?
  • Do you favour a book or podcast for learning or entertainment?  And what would you recommend?


If this episode inspires you, I would love to hear your thoughts.  Join Kim on Instagram, @mayandjamesco, screenshot and share your favourite episode on stories with your community, and leave a review on why you love the show on Apple Podcasts.

Thanks for your support!

Music created by ES_Ease With the Breeze and ES_A Mistake (Instrumental Version) – Particle House

The Creative Director behind May and James Co.  I am excited to connect with you! 

Let's create impact through audio and visual design.  Connect with your community, understand who they are and how they can work with you in a personable & sustainable way. 

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